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Terms and Conditions

Here at AllerBuddies, we stand behind our products and we take great pride in the quality of each and every item we sell. This is why we warrant all of our products against defects in materials and workmanship for a period of 12 months from date of purchase.

We ask that you return all defective products for our evaluation and/or email us pictures. This helps us to provide the best quality assurance to our customers. All defective items returned for warranty service will be replaced at our discretion.

If an item is damaged or faulty, please notify us by calling emailing info@allerbuddies.com.au with proof of purchase details.

Please Note: This warranty does not cover damages caused by improper care, accidents, normal wear and tear or the natural breakdown of materials.

Please note: You can’t use a discount voucher/promotion/special on any already discounted special offer products.

Returns

It is important that all of our Customers are 100% happy with their purchase!

Our returns policy is made to be a quick and easy process so that together we reach a solution that you are 100% happy with.

**Items to be returned within 14days for one of the below three options:

1) Online credit voucher

This voucher does not have an expiry date and may be used at anytime.

2) Exchange

If you choose this option you will be invoiced postage cost based on the size/weight and dimension of the product you are returning. Simply email info@allerbuddies.com.au to ensure we have the item in stock and one can be put aside for you.

3) Refund

Please email us straight away at info@allerbuddies.com.au to lodge your request.

We do not offer a return or exchange on sale items.
Freight costs are not refunded.

We do not offer exchanges on overseas orders.
When returning your item, please enclose a copy of your order. If you are unable to do this please ensure you include the following details: name/address/phone number/item you wish to exchange for.

RETURN TO:
ALLERBUDDIES

P.O. Box 2003

Brunswick East

VIC 3057

Returned Items must be in its original condition. We reserve the right to refuse a return if the item looks as though it isn’t in its original condition.

Email us via our Contact Form or at info@allerbuddies.com.au

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